Warranty

We offer a one-year warranty service from the date of purchase to ensure your peace of mind and confidence in our products.

Eligibility for Warranty Application

• Ensure that your product is within the warranty period.
• Make sure you have proof of purchase from the official online store (order number or screenshot).
• Before confirming the solution with our customer service, please save the product and do not dispose of it.
• Business Hours: UTC+8, Monday to Friday, 9AM to 5PM.
  
  Not Covered by This Warranty
• Normal wear and tear, including parts that might wear out over time (e.g., batteries, feeder rotor, desiccant bag, fountain filters, etc.).
• Products purchased from unauthorized distributors and retailers.
• Products without proof of purchase (order number or screenshot).
• Used products sold by any seller.
• If the model number, PN code, or production date code has been altered, removed, or made illegible.
• Lost or stolen products. Products that have exceeded their warranty period.
• Non-quality-related issues (after 30 days of purchase). The 1LCat customer support team will verify and confirm if your product has a quality issue.
• Free products (such as giveaways).
• Damages or defects caused by service or repair performed by an unauthorized service provider or by anyone other than 1LCat.
• Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disasters, transportation, or putting the product into a dishwasher without following the instructions in the user manual.
• Damages or defects exceeding the cost of the product.
• Damages caused by connecting to peripheral devices, additional equipment, or accessories not recommended in the user manual.
• Items for which we have provided warranty service will follow the warranty period of the original defective item.
• We cannot provide maintenance service for items that have exceeded their original warranty.
  
  Warranty Benefits
  
  During the warranty period and subject to this warranty policy, 1LCat will provide one of the following solutions to your problem, including:
• Fully or partially refund based on the actual situation.
• Maintenance of any defects in material or workmanship.
• Replacement with another product of equal value.
  
  To initiate a warranty claim, please fill out this form. The form will be sent to our customer support email at support@1lcat.com, and our support team will assist you within 24 hours.
  *Note: This form is intended for customers experiencing product issues within the warranty period.
  
  If you have any questions, feel free to reach out to us at support@1lcat.com anytime.